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Posts Tagged ‘Alfred Levy

“We never live; we are always in the expectation of living”*…

 

0618_phone

 

Sure that hold music was annoying, grating, a punishment to brain cells, especially if it loops tightly or is particularly in-your-face, but you know what’d be worse? If there was no sound at all.

That was the point that a man named Alfred Levy made when he filed a patent application in 1962 for the “Telephone hold program system,” which is the very patent that led to the creation of hold music.

A 2014 Slate piece helpfully filled in the gaps on this story: Levy, a factory employee, stumbled upon the basic idea for hold music after a freak incident involving a wire and a steel girder. Oddly enough, when the wire touched the steel, it effectively turned the building into a giant radio, leading people on hold waiting for phone calls to actually hear music on the line, rather than waiting in silence.

It might sound far-fetched, but that’s the tale, apparently. Nonetheless, his patent filing, granted in 1966, does a great job of explaining why such a tool is necessary. He noted that switchboards and telephone operators increasingly were using hold buttons, which allow time to properly route calls through a switchboard. However, little consideration was being given to the person on the other end of the line, who understandably might get frustrated or concerned the call dropped if they don’t hear back after a while.

“Courteous telephone practice requires that a held caller be assured at reasonable intervals that the party to whom he wishes to speak still is busy but the pressure of her duties may prevent the operator from so advising the incoming caller so that he may be bereft of even this small consolation,” the patent filing stated. “In any event, listening to a completely unresponsive instrument is tedious and calls often are abandoned altogether or remade which leads to annoyance and a waste of time and money.”

A telephone hold system, he continues, is basically a way to pacify the person waiting for assistance, as it “assures the incoming caller that his call is being held and that he is not disconnected or forgotten.”

The timing of his invention was basically perfect, coming along right as the call center was making its first appearance

Via @ShortFormErnie and his always-illuminating Tedium, the unusual state of hold music, which works pretty much the opposite way that every other kind of music does, for reasons both technical and psychological: “Holding Patterns.”

* Voltaire

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As we wait, we might recall that it was on this date in 1976 that the CN Tower in Toronto opened.  At 1,815.3 ft it held the record for the world’s tallest free-standing structure for 32 years until 2007, when it was surpassed by the Burj Khalifa and was the world’s tallest tower until 2009 when it was surpassed by the Canton Tower.  In 1995, the CN Tower was declared one of the modern Seven Wonders of the World by the American Society of Civil Engineers. (It also belongs to the World Federation of Great Towers.)  It serves as a communications tower, the site of numerous broadcast (and reception) antennae for TV, radio, cell phone and microwave providers… and, of course, it is a signature icon of Toronto’s skyline.

480px-Toronto_-_ON_-_Toronto_Harbourfront7 source

 

Written by LW

June 26, 2019 at 1:01 am

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